When You Can Return an Item
We accept returns only if:
- You received the wrong product
- The item arrived damaged or defective
- The item was expired on delivery
The item must be unused, unopened and in its original packaging, and you must contact us within 3 days of delivery with photos or a video of the issue.
Items We Cannot Accept
- Opened or used beauty products, for hygiene reasons
- Products damaged after delivery
- Change-of-mind or wrong-selection purchases
How to Request a Return
- Email us with your order number.
- Attach clear photos or a video of the item and packaging.
- Our team will reply within 24–48 hours and guide you through the return if it is approved.
Refunds
Approved refunds are made to your bank account or mobile wallet, or as store credit, within 5–7 working days after we receive and check the item.
Contact Us
Branded Skin Care
Block H-3, Johar Town, Lahore, Pakistan
Email: naeem.waqasn@gmail.com